Thank you for applying for the Call Center Manager role!
We are an HR consultancy dedicated to connecting skilled individuals like you with great opportunities. For this role, we are hiring on behalf of a well-known travel agency, one of our valued clients.
As part of our initial screening process, we request you to kindly fill out the attached form with accurate details. This step will help us better understand your profile and expedite the hiring process. Once we review your responses, we will connect with you for further communication and forward your profile to the hiring company on your behalf.
We appreciate your prompt attention to this and look forward to assisting you in securing this opportunity.
If you have any questions or need assistance, feel free to reach out to us.
***How to Contact us in case of a delay -
A lot of times, you have to wait for a response from the company. This is irritating.
To solve this, we are sharing the WhatsApp Number, you can message on this number and our team will reply.
WhatsApp Number = +91 98672 76487***
Employment Type - Fulltime
Experience Level - Mid-senior-level, Director-VP
Work Experience (years) - 5 - 7 Years
***Annual Compensation INR 800,000 - 1,000,000***
Education - Bachelor's Degree
Skills
Reporting tools
Leadership
Call center administration
Customer service
Call center operations
Data analysis
Travel
Process optimization
SaaS
Key Responsibilities:
Manage and enhance call center operations, ensuring efficient customer service and support.
Set and monitor key performance metrics, including call resolution and customer satisfaction.
Lead, train, and develop customer delivery team members.
Improve customer delivery processes through technology and process optimization.
Provide actionable insights based on regular reporting and data analysis.
Ensure compliance with company policies, travel regulations, and SLAs.
Partner with cross-functional teams to resolve customer issues and enhance service delivery.
Requirements :
5+ years in call center operations with expertise in corporate travel or SaaS.
Strong data analysis skills and experience with reporting tools.
Leadership skills and a customer-first mindset.